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Sunday, March 1, 2015

Choosing the right IT support company: Important tips to help you

Posted by wildrank on Sunday, March 01, 2015

The IT department of any business is one of the most important arms of any company. Events in that department can boost or cripple operations in other departments of the business. This is why care must be taken when going into agreements with any IT support company. To make sure you choose the best company, here are a few important considerations you must make.

Consider the size of the company

IT support companies vary in size. With their growth comes the ability to offer more solutions and their knowledge base will also increase. This doesn’t mean however, that the biggest IT companies are the best. Your focus should be on finding a company that can meet all your needs with the resources they have at their disposal.

Smaller companies will offer a more personalized service as your business will be more valuable to them. This will means they will give your business high priority. A larger corporate support company on the other hand will provide you with a wider range of expertise. You need to weigh up the pros and cons properly.

Find out the levels of support they offer

The best IT support companies have a range of service levels that will suit different budgets and requirements. Some of the support levels you should watch out for are parts-included support, managed-service support, break-fix support and pay-as-you-go support. Find out the guaranteed response time “You need to make sure you are working with an IT support company that offers a guaranteed response time in the event of problems hitting your IT network. The time will vary based on the level of support you are paying for but it needs to be there” says Chris at MT Services, IT Support Company in Lichfield.

What are the provisions for making contact?

It is frustrating to not be able to get hold of the IT support company when an IT problem arises in the future. You need to confirm that your support company has a dedicated number or email address with someone always available to answer.

Ask for discounts

The answer will be “No” in many cases but you still need to ask. Most support companies will offer a cheaper price if you agree to a longer term contract.

Confirm that the company provides remote management and monitoring

The majority of IT support companies can monitor the state of your network, computers and servers without any need to visit your premises. They can also easily do upgrades and fixes this way. This is very important as it for example, gives them the chance to see a disk drive that is about to fail and initiate a backup in a timely manner. Remote management can also reduce the time it will take ordinarily to fix things and cut the cost of travel.

Find out if they work with specific hardware and software companies

There is nothing wrong with variety but you need to be sure that you are working with a support company that has relationships with people who make the hardware and software that makes up the bulk of your IT department.

These are some of the considerations you need to make when choosing an IT company. It is not exhaustive but it will make sure you start off on the right footing when choosing an IT support company.


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