The IT department of any business is one of the most important arms of any company. Events in that department can boost or cripple operations in other departments of the business. This is why care must be taken when going into agreements with any IT support company. To make sure you choose the best company, here are a few important considerations you must make.
Consider the size of the company
IT support companies vary in size. With their growth comes the ability to offer more solutions and their knowledge base will also increase. This doesn’t mean however, that the biggest IT companies are the best. Your focus should be on finding a company that can meet all your needs with the resources they have at their disposal.
Smaller companies will offer a more personalized service as your business will be more valuable to them. This will means they will give your business high priority. A larger corporate support company on the other hand will provide you with a wider range of expertise. You need to weigh up the pros and cons properly.
Find out the levels of support they offer
The best IT support companies have a range of service levels that will suit different budgets and requirements. Some of the support levels you should watch out for are parts-included support, managed-service support, break-fix support and pay-as-you-go support.
Find out the guaranteed response time
“You need to make sure you are working with an IT support company that offers a guaranteed response time in the event of problems hitting your IT network. The time will vary based on the level of support you are paying for but it needs to be there” says Chris at MT Services, IT Support Company in Lichfield.
What are the provisions for making contact?
It is frustrating to not be able to get hold of the IT support company when an IT problem arises in the future. You need to confirm that your support company has a dedicated number or email address with someone always available to answer.
Ask for discounts
The answer will be “No” in many cases but you still need to ask. Most support companies will offer a cheaper price if you agree to a longer term contract.
Confirm that the company provides remote management and monitoring
The majority of IT support companies can monitor the state of your network, computers and servers without any need to visit your premises. They can also easily do upgrades and fixes this way. This is very important as it for example, gives them the chance to see a disk drive that is about to fail and initiate a backup in a timely manner. Remote management can also reduce the time it will take ordinarily to fix things and cut the cost of travel.
Find out if they work with specific hardware and software companies
There is nothing wrong with variety but you need to be sure that you are working with a support company that has relationships with people who make the hardware and software that makes up the bulk of your IT department.
These are some of the considerations you need to make when choosing an IT company. It is not exhaustive but it will make sure you start off on the right footing when choosing an IT support company.
If you enjoyed this post and wish to be informed whenever a new post is published, then make sure you subscribe to my regular Email Updates.
Subscribe Now!
Do you need to know what your child is doing on the computer? Do you want to know what your loved ones or spouse or kids are doing on the computer? Do you need to monitor what your employees are doing during work hours? Are they working or playing?
Winspy Keylogger
is intended to help you in these kind of situations. It can show you exactly what is being done on the computer at any time.
Click Here To Download Winspy Keylogger
